Survivor Outreach Services

Losing a loved one is one of the most difficult things anyone can go through. Survivor Outreach Services (SOS) connects you with people who can help you move forward and find strength.

Many times after you have lost loved ones, there are unresolved issues or questions that may surface months or years after the loss. We understand that new issues and questions may arise long after the Casualty Assistance Officer has concluded his or her duties.


  • Provide expertise on State & Federal survivor benefits.
  • Provide guidance and assistance to the Family in regard to entitlements and local resources.
  • Arrange for estate and financial advice when requested.
  • Educate the military command, community social services and support agencies of the needs of our military Survivors.
  • Form networks and support groups so Survivors will have peer support readily available.
  • Connect Survivors with appropriate mental health support/counseling as requested.
  • Supply Survivors with resource referrals for peer support, bereavement counseling, emergency financial services, Tricare, educational benefits, military reports¬†and military benefits.

NEW: Spring 2015 Newsletter


Survivor Outreach Services Brochure [PDF] Florida SOS Coordinators Area Map [PDF]


Keith Ham
St. Augustine SOS Coordinator
HRCI Contractor
310 Charlotte Street
St. Augustine, FL 32085
Office: 904-823-0157
Cell: 904-472-7689
Matthew Reeves
Tallahassee SOS Coordinator
HRCI Contractor
1225 Easterwood Drive
Tallahassee, FL 32311
Office: 850-617-0192
Cell: 850-459-6630

S.L. Baines
Orlando SOS Coordinator
Rapier Solutions/
H&W Enterprises of NC, LLC, Contractor
9500 Armed Forces Reserve Drive
Orlando, FL 32827
Office: 407-240-5939 ext.1743

Madhya Husta
Miami SOS Coordinator
9301 NW 33rd Street
Doral, FL 33172
Office: 305-437-2178


Gold Star Families Operation Iraqi Freedom Note [PDF]

Operation Iraqi Freedom/New Dawn Statement [PDF]